Austlen Baby Co. accepts returns of merchandise purchased from our website. Items purchased at another retail location or website selling Austlen merchandise cannot be returned to Austlen. Returned merchandise must be in the original unused condition and packaging, and must include all the warranty cards, manuals, and instructions to receive a full refund.
Merchandise may be returned within 30 days of receipt in new, unused condition. An RMA (return merchandise authorization) number is required for all returns. To request an RMA number, please email firstname.lastname@example.org or contact Customer Care toll free at 1-844-AUSTLEN with the product you would like to return, your order confirmation number, and the reason for the return.
Once you receive your RMA number, please package all items carefully so that they will not be damaged during the shipping process. Use a package-shipping service such as UPS, FedEx or the United States Postal Service, and request a tracking number.
Once items are received by Austlen Baby Co., a refund credit will be issued in the original form of payment used for purchase. Credits are processed within 2-3 weeks of receipt of return. No credit will be issued for returned merchandise that is missing components, parts, packaging materials, contents, user manuals and/or accessories. A 5% restocking fee may apply to your return. All return shipping charges and materials are your responsibility. Original shipping charges are non-refundable.