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Registration & Warranty

Support

Austlen Baby Co.
P.O. Box 49589
Austin, TX 78765

844.AUSTLEN
support@austlen.com

WARRANTY INFORMATION


A. WARRANTY DURATION

Your Austlen™ Baby Co. item is warranted to be free from manufacturing defects for a period of one year from the date of purchase under normal use and in compliance with the user manual. An extended warranty cannot be purchased.

 

B. WARRANTY COVERAGE

This warranty applies only to the original owner and is not transferable. Please retain proof of purchase for this limited warranty. The warranty is only valid with original proof of purchase from an authorized Austlen Baby Co. retailer or from austlen.com. Our approved retailers are listed at austlen.com/retailers. Please contact Austlen Baby Co. at 844.AUSTLEN (844.287.8536) / support@austlen.com before purchasing from a retailer not listed on our website.

 

C. WARRANTY REMEDY

Austlen Baby Co., at its option, will provide replacement parts or conduct repairs. Austlen Baby Co. reserves the right to replace parts with newer model parts that will not change your item’s functionality. 

 

D. WARRANTY EXCLUSIONS

Please note that a repair issue will NOT be covered by this warranty if:

  • The issue is caused by misuse or poor maintenance. Please refer to the user manual for guidance on use and maintenance.
  • Damage is caused by improper installation of Austlen Baby Co. parts and/or accessories. Please refer to the user manual for guidance on assembly and use.
  • Damage is corrosion, mold or rust caused by lack of maintenance or service.
  • Damage is due to general wear and tear, which is the result of everyday use or negligence.
  • Damage is caused by sun intensity, sweat, detergents, sunscreens, damp storage or frequent washing.
  • Repairs or modifications are carried out by a third party.
  • Item is purchased from an unauthorized retailer.
  • Item is second-hand.
  • Item is damaged as a result of an accident, airline or freight damage.

 

Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, shall be limited to the duration and terms of the express written warranty. Some states DO NOT allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply. This warranty provides specific legal rights, you may have other rights, which vary from state to state. Austlen Baby Co. does not authorize any person or entity to create any other warranty, obligation, or liability in connection with this product. Austlen Baby Co. reserves the right to determine if warranty terms and conditions have been met. While warranty conditions may not have been met, replacement parts can be purchased to repair your item.

 

Please contact Austlen Baby Co. at 844.AUSTLEN (844.287.8536) / support@austlen.com with any warranty questions or claims.

 

Warranty does not apply to commercial use. It applies only to personal use by private owners.

 

Warranty valid only in the country of original purchase.