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Frequently asked
questions

There's no such thing
as a silly question

What is included with the Entourage™ stroller?

The Austlen Entourage includes the stroller frame with seat, adjustable market tote, extra-large lower storage basket, rotating and removable child arm bar, extendable canopy with sun visor, fenders that allow the stroller to stand when folded, and wheels. Secondary seating and additional accessories may be purchased separately. 

What accessories are available for the Entourage stroller?

Optional accessories available for the Entourage stroller include a second seat, platform rider, sit+stand (jump seat with platform rider), car seat adapters for both the front and rear frame, cargo bag, travel bag, adult cup holder, children’s snack tray, foot muff, seat liners for the primary and second seat, rain covers for the primary and second seat, and mosquito covers for the primary and second seat. Sign up at the bottom of any page of our site to receive updates as new accessories and products are made available from Austlen Baby Co. 

Are there cup holders for the adult on the Entourage stroller? Are there cup holders for my child?

The market tote, which comes standard with the Entourage stroller, includes a parent console compartment with two integrated cup holders. An additional cup holder accessory, which mounts to the Entourage frame, is also available. The optional children’s snack tray includes a cup holder and snack area. 

How much weight will the Entourage stroller carry?

The Entourage has the most carrying capacity of any stroller on the market, accommodating up to 150 lbs. (68 kg) of children and cargo. The seat is suitable from birth to 50 lbs. (23 kg). The included market tote holds up to 35 lbs. (16 kg), and the lower storage basket hauls up to 65 lbs. (30 kg). When using the market tote and lower storage basket simultaneously, the combined carrying capacity is 100 lbs. (45 kg). For capacity limits when combined with optional accessories, see guidelines in respective user manuals. 

Do I need to take my children out before I expand the Entourage stroller?

With the exception of the jump seat, your children can remain seated when expanding the Entourage. The Entourage transitions between retracted, intermediate and expanded stages with one-hand activation. To expand the Entourage, slide the button at the top of the seat frame to the right while squeezing the lever with your hand. Push forward to expand. Always lock the brake and ensure children are kept away from moving parts when making adjustments to the stroller. Remove all items and children before folding or unfolding the stroller. 

How does the Entourage stroller store and fold?

Remove all items and children before folding or unfolding the stroller. The following items and accessories can remain on the product when folding: arm bar or child’s tray, second seat or jump seat, platform rider, select car seat adapters, seat liners, and cup holder. To fold the Entourage, slide stroller levers on each side of the seat upward, while pushing the seat down to a folded position. Next, slide stroller levers on each side of the handlebar frame upward, while pushing the handlebar down to a folded position. Press firmly until the folded handle clicks into a locked position for storage. Buttons on each side of the handlebar may be pressed simultaneously to move the handlebar to a folded position.  

Can I use the Entourage stroller from birth?

Yes. The seat of the Entourage fully reclines and includes a bassinet enclosure to accommodate a child from birth. The seat recline system includes rear ventilation for improved circulation on warm days. The extendable canopy includes a ventilated peek-a-boo window with a magnetized flap, making it easy to quietly sneak a peek at your baby whether awake or asleep. To use your Entourage with an infant car seat, car seat adapters are sold separately. The optional second seat is suitable for children from 6 months to 35 lbs. (16 kg). 

Can the Entourage stroller be used on all terrains?

The Entourage’s dual-spring suspension and ball-bearing systems give it smooth maneuverability across multiple terrains,* even fully loaded, giving you maximum kid and cargo capacity and versatility on the go. The Entourage is not intended for jogging or running, and should not be used for these activities.

Please note: Use extra caution when operating stroller on uneven surfaces (potholes, cracks, curbs, park terrain, etc.). Do not park or leave stroller unattended on uneven ground or on an incline.  

Do I have to put air in the tires of the Entourage stroller?

No. The Entourage includes never-flat tires that do not require air. The stroller’s dual-spring suspension and ball-bearing systems allow for easy maneuverability in all stages of linear expansion, even when fully loaded. 

What is the best way to clean the Entourage stroller?

The seat fabric, canopy and optional seat liners are made from strong, lightweight fabrics. Seat fabrics should be hand washed in cold water and attached back onto the stroller to dry to avoid shrinkage. For instructions on how to remove the seat fabric for washing, reference the Entourage stroller user manual. Optional seat liners may be machine washed in cold water with like colors on the delicate cycle and laid flat to dry. The frame and wheels of the stroller may be wiped down with water and a mild detergent, as needed. Do not use abrasives on the stroller or a detergent that leaves a slippery residue on the wheels. Do not disassemble or alter any folding mechanism or brakes when cleaning. If exposed to salt water, rinse with fresh (tap) water as soon as possible to avoid corrosion. Always dry wet frame and fabrics thoroughly before storing, and do not store in a damp environment or near a direct heat source (fire, radiator, etc.). 

Are the Entourage seat canopies water resistant?

Yes. Both the Entourage seat canopy, and the canopy for the second seat are water resistant. In a torrential downpour? Consider our optional rain covers. 

What testing and safety protocols does Austlen Baby Co. adhere to?

Family comes first, which is why at Austlen Baby Co., we adhere to extensive safety and quality measures for our products. All Austlen Baby Co. strollers meet and exceed ASTM compliance standards and governmental safety and testing standards. 

When will the Entourage stroller be available?

Beginning in mid-2016, the Entourage and Entourage accessories will be available in select retailers in the United States. Please visit our Where to Buy page and complete the short form to be notified when product is available in your area. 

Where can I buy the Entourage stroller, can I buy directly from Austlen Baby Co.?

Beginning in mid-2016, the Entourage and Entourage accessories will be available in select retailers in the United States. Please visit our Where to Buy page and complete the short form to be notified when product is available in your area. 

How can I keep up-to-date on news or products from Austlen Baby Co.?

Sign up at the bottom of any page of our site to receive our newsletter of product updates, new releases and news from Austlen Baby Co.